Careers

Reception / Night Auditor

Durbanville

Based in:

Durbanville, Western Cape

We are pleased to inform you of a vacancy in the Durbanville area with a well-known hotel group, and we invite you to apply for the position if you meet the requirements.

Main Purpose of Job:

We are seeking a professional and detail-oriented Receptionist / Night Auditor to manage front desk duties and overnight auditing processes. The ideal candidate will have strong communication skills, be proficient in hotel systems, and demonstrate a high level of accuracy and reliability. This role requires excellent guest service, the ability to work independently during night shifts, and a solid understanding of hotel operations and financial procedures.

The following are the requirements:

• Minimum of Grade 12
• Tertiary qualification in Hospitality Management will be beneficial
• Excellent knowledge of Opera.
• Excellent telephone skills and computer literate -good knowledge of excel sheet
• Must be well groomed and have the ability to speak clearly, distinctly and cordially with GUESTS.
• Able to handle cash & balancing the shift.
• Handling and understanding the Hotel policies on credit cards, forex, cheques & travellers’ cheques.
• Maintaining and controlling float.
• Having a competent knowledge of the hotel and its surroundings in order to answer any question that a GUEST may have.
• Strong communication, problem solving, decision making and interpersonal skills
• Promote the in-house loyalty programme (Prokard and Marriott Rewards) to new members, including full comprehension and understanding of the loyalty programmes.
• Must be a TEAM player with a positive attitude

The successful applicant’s responsibilities will include but will not be limited to:

• Carries out a detailed audit on the previous day’s business and verifies the revenue taken as well as the Daily House Activity report and ensures that all arrivals have checked into the Hotel and that GUEST folios have been opened.
• Checks to ensure that all departures for the day have checked out or makes sure that they are checked in again when stays are extended.
• Produces Emergency Back-up reports.
• Balances pre-lists received by reception during the day.
• Processes revenue allocation from all-inclusive GUEST Bills to other departments.
• Produces a Day End report using relevant systems and procedures.
• Familiar with Fire Life and Safety Evacuation procedures and responsible for ensuring adherence thereto in emergencies.
• Valid driver’s Licence would be an advantage

Unfortunately, it is not always possible to reply to all applicants, so if you do not hear from us within two weeks of your application, please consider your application unsuccessful.

Closing date: 31 May 2025

Send your CV by email to hr@bonhotels.com and rooms@phdurbanville.com

Front Office Manager

BON Hotel Rustenburg

Based in:

Rustenburg, North West

Main Purpose of Job:

We are seeking an experienced and organized Front Office Manager to oversee the day-to-day operations of our front desk and ensure exceptional customer service.
The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to manage a team.

KEY RESPONSIBILITIES BUT LIMITED TO:

• experience in a front office role.
• Hospitality industry background preferred.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Proficient in hotel management software (e.g., PMS, CRS).
• Strong organizational and time management skills.
• High school diploma or equivalent required; degree in Hospitality Management
  preferred.

If you are a motivated and customer-focused individual, please submit your resume
and cover letter to rooms@bonrustenburg.co.za. We look forward to hearing from
you!

Closing date: 31 May 2025

Housekeeping Supervisor

Majorca Apartments by BON Hotels

Based in:

Century City, Cape Town

Main Purpose of Job:

The Housekeeping Supervisor plays a vital role in maintaining the cleanliness and overall guest satisfaction at Majorca Apartments. This position ensures that all guest rooms, public areas, and facilities meet the highest standards of cleanliness and hygiene. By overseeing the housekeeping team, managing supplies, and ensuring smooth daily operations, the Housekeeping Supervisor contributes directly to creating a welcoming, safe, and comfortable environment for guests, which drives guest loyalty and positive reviews, enhancing the reputation and profitability of the business.

KEY PERFORMANCE AREAS

• Quality of Cleanliness: Ensure that all guest rooms and public areas are cleaned to the highest standards.
• Team Management: Supervise and train the housekeeping team, ensuring high productivity and a positive working environment.
• Inventory Management: Ensure that housekeeping supplies and equipment are well-stocked, organized, and in good condition.
• Guest Satisfaction: Address and resolve guest complaints related to cleanliness promptly and effectively.
• Health & Safety Compliance: Ensure that all cleaning procedures and practices comply with health and safety regulations.
• Operational Efficiency: Ensure the housekeeping team operates efficiently, meeting daily targets and maintaining high standards.

HOSPITALITY INDUSTRY EXPERIENCE

Previous experience in housekeeping or a supervisory role within the hospitality sector.

TEAM MANAGEMENT

Experience managing or leading a team in a service-oriented environment.

GUEST SERVICE EXPERIENCE

Direct experience in ensuring guest satisfaction, specifically related to cleanliness.

Closing date: 31 May 2025

Send your CV by email to hr@bonhotels.com and complexmanager@majorcabybonhotels.com

Duty Manager

Majorca Apartments by BON Hotels

Based in:

Century City, Cape Town

Main Purpose of Job:

The Duty Manager plays a crucial role in ensuring the smooth day-to-day operation of Majorca Apartments, focusing on guest satisfaction, operational efficiency, and staff management. This position directly contributes to the business’s success by maintaining a high standard of service, resolving issues promptly, and ensuring the property operates efficiently, ultimately enhancing guest experience, fostering repeat business, and contributing to the overall profitability and reputation of the establishment.

List specific skills and areas of knowledge required for the role:

• Leadership: Ability to manage, motivate, and direct on-duty staff.
• Knowledge and skills: Ensure high standards of service and team efficiency.
• Problem Solving: Strong ability to resolve guest complaints and operational issues quickly and effectively.
• Multitasking: Manage multiple tasks efficiently while maintaining high standards of service.
• Customer Service: A deep understanding of hospitality and exceptional customer service. Ensure customer satisfaction and smooth operations. Ability to oversee operations across departments. To ensure guest needs are met promptly and professionally.
• Operational Management: Understanding of property management systems and daily operational processes.
• Communication Skills: Strong written and verbal communication abilities.
• Finance: Proficient in managing debtors, overseeing cash-up processes, and maintaining accurate O-status records to ensure financial accuracy and compliance. Skilled in reconciling accounts, resolving discrepancies, and optimizing cash flow.

Experiences the person should have to be suited for the role Experience Hospitality or Hotel Management: Previous experience in hospitality, particularly in a supervisory or managerial role. Experience in guest service, operations management, and staff leadership.  

Details:

• Customer Interaction: Extensive experience handling guest complaints and feedback in a customer focused environment. Proven ability to manage difficult situations and maintain guest satisfaction.
• Crisis Management: Previous experience in handling emergencies or unexpected situations in a hotel or hospitality environment. To ensure calm and effective responses during crises.

Describe what competencies would make someone well suited to this role:

• Customer Focused: Always prioritizing the needs and comfort of guests. Ability to provide exceptional service under pressure.
• Adaptability: Ability to adjust quickly to changing situations. Thrive in a fast-paced environment with changing demands.
• Attention to Detail: Ensures that no aspect of guest experience or operational procedure is overlooked. To maintain high service standards and operational efficiency.

Closing date: 31 May 2025

Customer Relations Executive

BON Hotel Bloemfontein Central

Based in:

Bloemfontein, Free State

Main Purpose of Job:

The Customer Relations Executive will serve as the key liaison between the hotel and its guests, clients, and partners. This role ensures the effective implementation of customer- centric initiatives, maintains the hotel’s brand standards, and supports the Sales & Marketing team in achieving business objectives. The successful candidate will be dynamic, detail- oriented, and a strong communicator with a deep understanding of hospitality and client relationship management.

KEY PERFORMANCE AREAS

Sales and marketing support:

• Compile and maintain the Annual Sales & Marketing Blueprint, tracking critical deadlines and updates for each financial year.
• Complete and update month-end documentation and weekly Sales & Marketing working documents.
• Support the Sales team with monthly sales activities targeting maintenance clients.
• Investigate and qualify 20 new client leads weekly, scheduling and hosting hotel visits or delegating to the External Sales team when necessary.

Client and Guest Relations:

• Build and sustain strong relationships with top clients in each market segment, in collaboration with the Internal Sales Executive.
• Conduct regular guest profiling, interviews, and oversee personalized guest experiences, including gifting and follow-up communications.
• Coordinate site inspections, events, and educational experiences, managing RSVPs and post-event follow-up.
• Manage hotel prize letters/voucher requests, with appropriate approvals.
• Coordinate GM sales calls for maintenance clients in collaboration with the External Sales Executive.

Brand Management & Collateral:

• Act as custodian of all branded materials, ensuring brand consistency across all touchpoints.
• Source corporate gifting and obtain necessary brand approvals. · Oversee all hotel photography updates, liaising with professional photographers as needed.
• Submit and track distribution forms for collateral and promotions.
• Assist in the preparation of client collateral and gifting for sales visits.

Digital Marketing & Communications:

• Manage and monitor all hotel social media profiles and digital platforms.
• Oversee content and upkeep of the hotel website.
• Respond to advertising and sponsorship requests and manage trade exchanges.

Database & Loyalty Management:

• Maintain accurate and current hotel databases.
• Serve as the custodian of the BONami Loyalty Programme, including branding compliance and sales target tracking.

Supplier & Stakeholder Relations:

• Develop and maintain strong working relationships with immediate suppliers to support events and value-added experiences.
• Ensure active registration and liaison with necessary tourism and hospitality bodies.

Administrative & Financial Oversight:

• Coordinate and manage the marketing budget, track expenditures, and process invoices.

Operational Involvement:

• Participate in hotel operations as needed, including periodic Duty Manager shifts.
• Fulfill ad hoc operational requirements based on hotel needs.

Send your CV by email to hr@bonhotels.com

Kitchen Commis Chef Vacancy

Durbanville, Western Cape

Main Purpose of Job:

• Shares common team values such as loyalty, trust and respect and treat their colleagues accordingly.
• Fully familiarised with all hotel and company policies, as well as hotel programmes offered such as Loyalty programmes, audit and service measurement programmes and merit awards.
• Participate in company and hotel induction-and refresher programmes.
• Complies with policies relating to “clean as you go”, hygiene policies and dress code.

List specific skills and areas of knowledge required for the role:

• Assists and keeps kitchen Fridges/Floors/Workplace and Scullery clean at all times.
• Assists with scullery duties, kitchen scrub down duties, storage duties of operating equipment.
• Prepares, cooks and serves meats, sauces, vegetables, soups, and other foods.
• Prepares food according to standard recipes.
• Cuts, trims and debones meats and poultry for cooking.
• Garnishes and portions cooked foods.
• Carves meats as instructed.
• Helps with the preparation of buffets and be available to assist with the service of the buffets.
• Avoids unnecessary wastage and report on shrinkage.
• Implements and adheres to all BON Hotels Standard Operating Procedures.
• Performs additional duties as required or as requested by the Head Chef / Sous Chef or JNR Sous. 

Litracy

Must be fully literate and able to read and interpret recipes, procedures and communications.

Numeracy:

Must be fully numerate to be able to perform relative calculations and be able to interpret basic stock sheets and Departmental reports.

Language: 

English for the purposes of communicating with GUESTS and management.

Physical:

Must be able to maintain physical stamina.

Formal Training / Education:

Grade 12 – finished culinary course or be near completion.

Competency:

The employee is able to consistently apply the skills and knowledge requirements of the job position in order to meet and exceed the Key Result Areas of the position.

Interested parties should discuss the matter with their General Manager and forward their application / CV to chef@phdurbanville.com by no later than Friday, 13th June 2025

Unfortunately it is not always possible to reply to all applicants, so if you do not hear from us by Monday the 16th June 2025, please consider your application unsuccessful.

Closing date: 13th June 2025