BONami Membership Terms & Conditions
Your participation in the BONami Programme will be determined by the terms and conditions as set out below
ABOUT BONami
BONami is a Hospitality Loyalty Programme that offers a variety of benefits, privileges and rewards at participating BON Hotels in selected African countries.
BONami and BON Hotels cannot be held responsible for lost or delayed correspondence sent to you via the postal service.
The Hotels reserve the right to request positive identification and verify the cardholder’s identity to ensure the bearer is eligible to redeem benefits.
Membership and fees
BONami benefits are for you and your partner’s use exclusively and is not transferrable. To enjoy all the BONami benefits, a once-off, annual membership fee is payable per member.
Individual members of families or groups, employees of corporate companies or other entities may only be members in their capacities as individuals.
Where a BONami member is staying at a participating BON Hotel as part of an airline crew, transport crew arrangement, convention group, sporting team, education group or any other group booking, the member benefits are not applicable.
BONami and BON Hotels do not guarantee or warrant that any or all of the benefits and privileges of the BONami programme will be available at all times.
BONami and BON Hotels reserve the right to change, modify, limit or cancel any of the BONami programme benefits at any time. This includes increasing or decreasing any requirements for a reward, changing the value of rewards or limiting the availability of rewards. BONami and BON Hotels will advise members of such changes, modifications, limitations or cancellations in good time, as may be required in terms of applicable laws.
Participating hotels
BONami benefits are available at all participating BON Hotels in African countries which have elected to participate in the BONami programme (‘’Participating BON Hotels’’), provided that the participation agreement of the relevant Hotel is unchanged. Our portfolio of participating BON Hotels includes: BON Hotel Bloemfontein Central, BON Hotel Waterfront Richards Bay, BON Hotel Empangeni, BON Hotel Rustenburg, Queen’s Hotel by BON Hotels, Hallmark House by BON Hotels, Majorca Apartments by BON Hotels and our BON Hotels in West Africa. Hotels not part of the BONami Program: Royal Palm Hotel, Protea Hotel By Marriott Durbanville. Please contact our BONami office on +27(0)21 912 1306 should you have further queries.
BONami bonus cards
The BONami bonus card operates at all participating BON Hotels in Africa.
Spend 20 nights on your BONami rate at any of our participating BON Hotels in Africa and receive two free nights for two people sharing, redeemable in South Africa.
One crown is issued per night, notwithstanding the number of rooms booked.
To earn your two free night’s reward you must collect your crowns at time of checkout as they may not be issued at a later stage.
Crowns are not issued on contracted or negotiated rates, complimentary rates or any other special offers not related to the BONami programme.
Your BONami bonus card must be completed with 20 crowns and handed in to reception for verification.
Your two free night’s reward will be issued to you at reception.
Free accommodation reservations should be made directly with the Hotel a minimum of 72 hours prior to arrival. The redemption of your two free nights reward, is on an accommodation only basis and subject to certain terms and conditions on availability.
Your BONami bonus crowns will not be replaced in the event of loss, theft or destruction.
Guaranteed discounted rates 365 days of a year
BONami members receive discounted rates throughout the year.
- 20% Off the best available rate-of-the-day at participating BON Hotels in Africa.
- 5% Off any advertised accommodation special on www.bonhotels.com.
Hotel room upgrades
Subject to availability, BONami members qualify for a complimentary room upgrade, at no additional charge.
Hotel room upgrades are subject to availability of rooms on the day of arrival and will remain at the discretion of management.
Certain Hotels, due to high demand, will not grant free benefits over special days, public holidays, school holidays, events, festivals or peak periods.
Early arrival and late checkout perks
Subject to availability, BONami members are entitled to enjoy early arrival from 12h00 and late checkout privileges up until 16h00 at no additional charge.
Early arrival and late checkout privileges are subject to availability of rooms on the day of arrival and/or departure and will remain at the discretion of management.
Certain Hotels, due to high demand, will not grant free benefits over special days, public holidays, school holidays, events, festivals or peak periods.
Restrictions on benefits
Where a BONami member is staying at a participating BON Hotel as part of an airline crew, transport crew arrangement, convention group, sporting team, education group or any other group booking, the member benefits are not applicable.
BONami and BON Hotels does not guarantee or warrant that any or all of the benefits and privileges of the BONami programme will be available at all times. BONami and BON Hotels reserve the right, to change, modify, limit or cancel any of the BONami programme benefits at any time. This includes increasing or decreasing any requirements for a reward, changing the value of rewards or limiting the availability of rewards, and changing the BONami programme partners. Members will be notified of any such changes.
BONami benefits and rewards will not be applicable at any Hotel that leaves the BON Hotels portfolio – such Hotel will no longer be a participating BON Hotel. BON Hotels will advise members of such changes, modifications, limitations or cancellations timeously, as may be required in terms of applicable laws.
Reservations
For cash payments, reservations will remain provisional until one night’s deposit is received. This deposit is required at time of reservation.
For credit card payments, your credit card number will serve as guarantee of the reservation and you will be charged for the first night’s accommodation at time of booking. The Hotel will contact you to complete the required credit card authorisation form.
Full pre-payment may be required from some Hotels during periods of high demand. Such payment will be non-refundable in the event of cancellation. The Hotel will contact you should this be a requirement for your reservation.
Reservations that have not been guaranteed may be released at any time. The Hotel will endeavour to contact you prior to releasing the reservation.
Rates exclude 1% tourism levy at all participating BON Hotels in South Africa.
Rates are nett and non-commissionable.
Partner benefits
BONami and BON Hotels are not liable for any omissions, acts, or defaults made by any of the BONami programme partners.
Vouchers
One of the benefits of being a BONami member is the complimentary and discounted vouchers you receive after purchasing your membership.
Redeem your vouchers via our central reservations office on +27(0)21 912 1306 or directly with the applicable Hotel.
The first night of your ‘Pay one night and stay the next night free’ stay must be spent on your discounted BONami rate.
Special BONami offers or weekend rates do not apply.
Should you wish to amend or cancel your booking, please contact the relevant Hotel; our central reservations on +27(0)21 912 1306 or email bonami@bonhotels.com.
Voucher offers for accommodation are valid for one standard room for two people and do not include meals, beverages or gratuities.
Meal vouchers are applicable for the benefit stated on the voucher and do not include beverages or gratuities.
Please mention your voucher and voucher number when making your booking at the relevant Hotel.
Your voucher will only be honoured if your booking is made 72 hours in advance.
The complimentary benefit will not be granted unless the original voucher is presented on arrival.
Complimentary accommodation is subject to availability of rooms in this rate category. All BON Hotels have a limited number of complimentary rooms that can be redeemed each month.
Complimentary meal vouchers are subject to restaurant availability. All BON Hotels have a limited number of complimentary meals that can be redeemed each month.
Certain Hotels, due to high demand, will not grant free benefits over special days, public holidays, school holidays, events, festivals or peak periods.
Certain Hotels may only accept complimentary vouchers during the week or over weekends.
Only one voucher per stay will be accepted.
If you wish to extend your stay following your free night, you will be offered the best available BONami member rate-of-the-day.
Vouchers may not be exchanged, transferred or extended.
Vouchers may not be redeemed for cash.
We are unable to replace lost vouchers.
All expenses incurred during your stay must be settled upon departure.
Vouchers are valid for one year from time of issue, provided your BONami membership remains active and the agreement status unchanged at the Hotel where you intend to stay.
Dining benefits
BONami membership cards are non-transferable.
One BONami membership card may be used per table, per reservation.
Your BONami membership card must be presented on arrival at the restaurant.
Discounts do not apply to beverages.
Your meal must include a main course.
Discounts do not apply on special days, events or festivals.
Discounts do not apply on promotions.
Discounts do not apply to room service.
Your BONami membership card entitles you to the following dining discounts for breakfast, lunch and dinner at all participating BON Hotel restaurants in Africa, whether you are a resident in the hotel or simply visiting for a meal.
- 1 x Diner = 25% discount
- 2 x Diners = 50% discount
- 3 x Diners = 33% discount
- 4 – 12 Diners = 25% discount
