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Keeping you informed on all our GOOD news.

Stay up to date with all our GOOD news and what Guy Stehlik says in his blog. You’ll find all our press releases, articles and blog posts below.

Hospitality’s Leadership Extinction: Are We Training Dinosaurs in a Digital World?

The hospitality service industry has undergone fundamental changes in the past five years. Guests today are more demanding, more experienced, less willing to settle for mediocrity. To keep up, hospitality leaders can't merely provide great service, they need to constantly anticipate the future. They need to be chameleons, adapting quickly to new expectations, technologies, and business models. Fast forward to today, and the hospitality landscape has undergone a shift, disrupted by a tidal wave of technological innovation. From automated check-in kiosks and mobile room keys to AI-powered chatbots and personalisation algorithms, technology has permeated every aspect of the guest experience, ushering in an era of unprecedented efficiency, data-driven insights, and convenience.

June 25, 2024

Preserving Hospitality’s Human Touch in a Tech-Driven World

As a child, I have vivid memories of family holidays that were steeped in the warmth of human connection. The genuine smiles and hearty greetings from hotel staff as we arrived, the friendly conversations with servers over meals, and the personal touches that made each stay feel like a home away from home. These were the moments that defined true hospitality for me – moments that sparked my passion for this industry and set me on a lifelong journey. Fast forward to today, and the hospitality landscape has undergone a shift, disrupted by a tidal wave of technological innovation. From automated check-in kiosks and mobile room keys to AI-powered chatbots and personalisation algorithms, technology has permeated every aspect of the guest experience, ushering in an era of unprecedented efficiency, data-driven insights, and convenience.

June 24, 2024